Articles

Thunderbird Faculty Shares Insights at Summer Executive Lecture Series Events

May 1, 2014

Thunderbird School of Global Management is hosting a monthly Executive Lecture Series this summer, starting May 13, 2014. The lectures will be conducted by Thunderbird’s faculty, who will offer their academic and professional insights into global management.

The first lecture in the series is entitled Winning customers through organizational excellence and will be led by Sundaresan Ram, Ph.D. Ram will examine the potential gaps that exist between customer expectations and actual delivery and will offer solutions to reduce negative impact.  

“Companies often fail to achieve excellence, despite having great products or services in their portfolio,” says Dr. Ram. “A major cause for this failure is their inability to manage the expectations of their customers, both internal and external, and to consistently meet customer expectations during delivery.” 

Thunderbird faculty members are known around the world for their innovative teaching methods and unparalleled understanding of the nuances of regional and global business. The lecture series will offer attendees an opportunity to learn from these thought leaders and experience their teachings firsthand.

Executive Lecture Series:

May 13 – Winning customers through organization excellence, Sundaresan Ram, Ph.D.
June 10 – Working in the future: Growing, sharing and exploiting ‘mindshare’ in innovation networks, Mary Teagarden, Ph.D.
July 15 – Topic TBA, Caren Siehl, Ph.D.
August 12 – Topic TBA, Kishore Dash, Ph.D.

The Executive Lecture Series events will be held in Yount Auditorium on the Thunderbird Campus in Glendale, Ariz., from 6-7:30 p.m. There is no cost to attend but registration is required. To register, visit: http://www.thunderbird.edu/els-rsvp. For more information visit http://www.thunderbird.edu/els.   

About Thunderbird School of Global Management

Thunderbird is the world’s No.1-ranked school of international business with nearly 70 years of experience in developing leaders with the global mindset, business skills and social responsibility necessary to create real, sustainable value for their organizations, communities and the world. Dedicated to preparing students to be global leaders and committed global citizens, Thunderbird was the first graduate business school to adopt a Professional Oath of Honor. Thunderbird’s global network of alumni numbers 40,000 graduates in more than 140 nations worldwide. The school is sought out by graduate students, working professionals and companies seeking to gain the skills necessary for success in today’s global economy. 

For general media inquiries and information about Thunderbird School of Global Management, please contact Leslie Sonnenklar, RIESTER, lsonnenklar@riester.com or +1 (602) 462-2215.